Kiwi run and resourced Managed Detection and Response
Through Chillisoft, you can offer your customers ESET’s enterprise-level MDR protection. The service offers comprehensive and proactive monitoring of organization’s digital infrastructure with detection analysis and real-time response. We’ll have eyes on glass 24/7, covering endpoint detection and response alarms and alerts.
Designed exclusively for the ESET MDR platform, Chillisoft’s ISO 27001-certified service enables channel partners to deliver world-class MDR to their customers while maintaining the highest security and compliance standards. This certification reinforces Chillisoft’s role as a trusted distributor, ensuring that the ESET MDR offering meets rigorous global standards for information security management systems.
With over 20 years of experience in ESET support and management, Chillisoft make it easy for partners to offer XDR products to their customers with the confidence that our local technical experts will be monitoring and investigating your alarms and alerts to keep customers operations protected!
Utilizing new, complex security solutions can prove tricky even for organizations with dedicated security or IT teams.
Moreover, focusing on the implementation and operation of new tools can divert the focus of an IT team, which may prevent it from executing core operations vital for business continuity.
Keeping up with the rapidly changing cyber threat landscape can be challenging and is sometimes best left to experts – at ESET we have been living and breathing cybersecurity for over 30 years.
Creating dedicated teams and/or hiring security specialists who have the necessary skills and qualifications to investigate, identify and respond to potential cybersecurity threats can result in high long-term costs.
Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays. Rest easy knowing we have eyes on glass 24/7.
With ESET MDR, not only do you get the world’s best multi-layered prevent, detection and response solutions, but also unparalleled ESET expertise to ensure you make the most of them all, thanks to our 24/7 on-call Premium Support.
ESET’s local presence enables a very localised approach. When combined with the expertise of ESET HQ’s malware research team, this results in the best possible ESET experience.
Each organization is different. ESET experts partner with your team to develop a response and remediation plan that takes into consideration your operational specifics to develop a highly customized action plan that balances the business and security needs of your company. A thorough initial assessment before each execution or deployment ensures there are no surprises.
Speed of remediation is critical. ESET’s assistance is available on- demand to help address missing detections for malware and cleaning problems, investigate suspicious behavior and to mitigate ransomware infections much faster, reducing business interruption and minimizing the impact of any attack.
ESET Detection and Response Premium includes detailed file analysis, reverse engineering, digital forensics and digital forensic incident response assistance, covering the entire incident investigation lifecycle: from threat identification to analysis, subsequent remediation and actionable advice for addressing the root cause of recurring incidents.
We investigate data, events and alarms generated by ESET Endpoint Inspector. Our ESET threat hunters review highlighted alarms, investigate their root causes, and compile their findings into comprehensible status reports with actionable advice.
ESET experts monitor each client’s data daily, issue alerts, compile clear reports and recommend action for threats and breaches.
We perform full endpoint management, installs and configures specific products in the client environment and provides training to ensure their successful operation, thus reducing the overall complexity associated with a new and upgraded endpoint security product, and ensuring business continuity. A thorough initial assessment before each execution or deployment ensures there are no surprises.
See the console’s full potential right now. No need to install or set up anything.
Get full visibility of your network and endpoints, wherever you are.
ESET PROTECT platform provides over 170 built-in reports allowing you to create custom reports from over 1000 data points.
Use predefined notifications or create your own. The notification system features a full “what you see is what you get” editor.
Actions such as create an exclusion, submit files for further analysis or initiate a scan are available within a single click.
ESET Inspect features an API that allows effective integration with tools such as SIEM, SOAR, ticketing tools and many others.
“In the past 16 months since integrating the ESET MDR service into our cybersecurity framework, our experience with Chillisoft has been nothing short of transformative. As a business safeguarding over 1000 endpoints, the capability of ESET to detect anomalies that would otherwise slip under our radar has been invaluable. These are not just minor threats, but complex vulnerabilities that, without ESET MDR could have posed significant risks to our operations.“
“As a long time ESET partner, we are happy to be working with Chillisoft / ESET NZ on their MDR service. It gives us great confidence that a partner with over 20 years’ experience in ESET is working with us on providing an effective service where their team of cyber security experts and analyst are looking at the alarms and alerts produced by ESET’s award winning XDR product. We are looking forward to them being an extension of our team.”
Cyber risk management and visibility into your IT environment managed from a single pane of glass console that can be installed on premises or cloud-based, depending on your requirements.
Get in touch with us to discuss MDR.
Microsoft Windows 11, 10, 8.1, 8, 7
ARM64: Please note that on Microsoft® Windows® on ARM, some features and functionalities are not supported. Read more
macOS 10.12 and later. ESET Endpoint Antivirus for macOS version 7 onwards provides native support for ARM-based Apple chips
Ubuntu Desktop 18.04 LTS 64-bit and RedHat Enterprise Linux (RHEL) Desktop 7 64-bit
Android 5 (Lollipop) and later
iOS 9 and later
Subscription for Microsoft 365 to connect with the tenant (Exchange Online, OneDrive, SharePoint Online, Teams)
Remote management platform is available as cloud-based or on-premises deployment. No need to buy or maintain additional hardware, reducing the total cost of ownership.
Mix and match your licenses as needed
ESET Unilicense covers all the bases, allowing you to mix and match endpoint protection without wasting a single license.
Add additional devices at any time
You can purchase licenses for additional computers, laptops, mobile devices and servers any time.
Transfer a license to another computer
You can transfer a valid ESET license to a completely new computer from the original one. In addition, you can switch from one OS to another.
Switch to a different platform at any time
It’s easy to switch your protection from one platform to another at any point during the license term without having to purchase additional licenses.
Managed Detection and Response (MDR) and Premium Support services
Read the terms and conditions for provision of these ESET services here.
