Imperva WAF and DDOS, Managed through Chillisoft. Proactive Protection for Your Digital Frontline.
This service is purpose-built for organisations across New Zealand and Australia, offering a regionally aligned solution that combines global-grade protection with local expertise. Whether you’re a mid-sized business or a large enterprise, our managed services help you stay ahead of evolving cyber threats—without the need for in-house security specialists.
Operating during standard business hours – Monday to Friday, 9:00 AM to 5:00 PM NZST – our team monitors, manages, and fine-tunes your Imperva WAF and DDoS configurations to ensure optimal protection and performance.
Real-time detection and mitigation of Distributed Denial-of-Service (DDoS) attacks to ensure uninterrupted access to website and web applications.
Expert support team available during business hours to address incidents, perform updates, and respond to security alerts, ensuring rapid resolution of issues.
Continuous configuration, monitoring, and optimisation of the Imperva WAF to protect against web-based threats, including SQL injection, cross-site scripting (XSS), and other OWASP Top 10 vulnerabilities.
Fine-tuning of WAF policies to minimise latency while maintaining strong security, ensuring a seamless user experience for customers.
Integration of Imperva’s global threat intelligence to proactively defend against emerging threats.
Monthly reports detailing security events, blocked attacks, and performance metrics, providing transparency and actionable insights for customers.
Chillisoft’s local presence across New Zealand and Australia ensures a personalised, regionally aligned approach to managing Imperva WAF and DDoS protection. Backed by global threat intelligence and delivered by local cybersecurity experts, we provide the best possible protection and support—right when you need it.
Imperva WAF Management: Continuous configuration, monitoring, and optimisation of the Imperva WAF to protect against web-based threats, including SQL injection, cross-site scripting (XSS), and other OWASP Top 10 vulnerabilities.
DDoS Protection: Real-time detection and mitigation of Distributed Denial-of-Service (DDoS) attacks to ensure uninterrupted access to website and web applications.
Business Hours Support: Expert support team available during business hours to address incidents, perform updates, and respond to security alerts, ensuring rapid resolution of issues.
Compliance Alignment: Configurations and reporting aligned with New Zealand’s privacy and data protection regulations, including the Privacy Act 2020, to support compliance obligations.
Fine-tuning of WAF policies to minimise latency while maintaining strong security, ensuring a seamless user experience for customers.
Integration of Imperva’s global threat intelligence to proactively defend against emerging threats.
At Chillisoft, we understand how critical uptime and security are for New Zealand’s tertiary education providers.
That’s why we offer a responsive, reliable SLA to ensure your digital assets are protected around the clock. We understand that digital security is essential to maintaining trust, continuity, and operational resilience.
Our Service Level Agreement (SLA) outlines our commitment to providing fast, effective, and reliable support for Imperva’s DDoS and Web Application Firewall (WAF) solutions.
We offer optional training sessions to equip your IT team with the knowledge and confidence to manage your security environment:
We provide more than just deployment – we ensure your security solution is fully integrated and aligned with your operational needs.
| Priority Level | Examples | Response Time | Action Timeframe |
|---|---|---|---|
| Critical | Active DDoS attack, critical WAF rule breach | Within 1 hour | Mitigation starts within 2 hours (business hours) |
| High | Potential threats, major performance issues | Within 2 hours | Resolution plan within 4 hours (business hours) |
| Medium | Config changes, non-critical alerts | Within 8 hours | Resolution plan within 8 hours (business hours) |
| Low | General queries, reports | Within 16 hours | — |
DDoS attacks are increasingly sophisticated and often automated, leading to significant financial and reputational damage from even brief downtime.
Imperva DDoS Protection provides fast, scalable defense against advanced attacks, ensuring your operations remain available. Whether the threat targets the application layer, network layer, individual IPs, or DNS Servers, Imperva swiftly mitigates disruptions, safeguarding your infrastructure and enabling quick recovery.
Imperva Web Application Firewall (WAF) stops application attacks with near-zero false positives.
Backed by a global SOC that creates and tests new rules in production so you don’t have to, Imperva WAF allows you to deploy in block mode with confidence.
Chillisoft is a trusted cybersecurity partner for New Zealand’s tertiary education sector. We bring together deep industry knowledge and world-class technology to deliver security solutions that are both effective and practical.
Our vendors provide a 360 cybersecurity solution sphere for your business. They are world-renowned, award-winning brands that provide top tier Gartner-leading solutions to make sure you’re getting the most out of your cyber defense system.
From large scale government digital infrastructure to personal laptops, Chillisoft has a solution for all shapes and sizes. We arm our 2000+ resellers with Diamond-level Gartner-leading vendors to provide 360 degree cybersecurity solutions.
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